• Tries to do what is right, even if it is not always the easiest thing to do
  • Keeps his or her promises; can be relied upon to carry through on commitments
  • Says what he or she means, and means what he or she says


  • Follows up with customers and responds to their needs on a timely basis
  • Meets the demands and needs of members in a timely manner
  • Actively seeks input from members and coworkers
  • Use feedback to improve performance, product, and/or processes


  • Demonstrates faith in the ability of others
  • Accepts that everyone is different – respects equality
  • Respects the privacy of others – keeps confidences
  • Treat others like you want to be treated



  • Looks for new ways to do things or new ways to produce results
  • Able to change to cope with variable circumstances
  • Capable of being changed or adjusted to meet particular or varied needs


Team Player

  • Communicates with other departments and offices
  • Actively promotes team problem solving
  • Works together effectively with coworkers towards the improving the overall benefit of the credit union and its members